Enterprises worldwide rely on Siebel CRM to assist them in providing superior customer service to their install base; more and more IT teams today rely on MoreVRP to provide optimized Siebel CRM application resource monitoring and management, ensuring that IT resources are fully aligned to meet application and business priorities.

The MoreVRP for Siebel CRM solution features the MoreVRP Siebel CRM module, a predefined rules engine that generates highly granular automated rules to manage transactions and processes across  Siebel CRM stacks.  MoreVRP is effectively used in tandem with Siebel application modules such as Business Analytics Applications, Contact Center and Service, Customer Data Integration, Customer Order Management, Enterprise Marketing, Partner Relationship Management, Sales, Self-Service and E-billing and Siebel CRM On Demand.

Using MoreVRP to monitor, log, measure and control performance of Siebel CRM transactions in real-time lets IT teams ensure 24x7 availability, rapid response time, system stability and end-user productivity, thus complying with their Siebel CRM SLAs.

MoreVRP for Siebel CRM Values:

• True Real-Time Monitoring and Alerts
• Real-Time Resource Allocation & Performance Control
• Siebel CRM Log & Analysis Tool
• Integration with other application monitoring tools
• Integration with Virtual & Physical Servers
• Optimization of concurrent transactions (eg ERP and BI )

MoreVRP for Siebel CRM Key Benefits:

• Elimination and accelerated resolution of resource load issues
• Assurance of resources during business peak times, eg campaigns, special deals, new product releases, etc.
• Customer Service QoS improved by some 25%, reducing call-center costs.
• Higher customer satisfaction thanks to faster service and shorter calls
• 20-40% better overall HW utilization.
• 20-40% fewer performance cases (tickets) per year.